A refund request can be submitted within a 14-days after the purchase is made. Thereafter, we cannot be liable.

• Unopended Order

In the case when the product and packaging are unopened and undamaged, you are eligible for a full refund (less delivery fee).

• Opended Order

In the case when the packaging has been opened and the product has been used, you are eligible for a partial refund of 10% of order value.

• Damaged Order

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligible for a refund.

All our products are subject to quality control. Our warranty provides a guarantee against manufacturer defects.

The warranty covers any manufacturing, design, or material defect. Please notify us within 14 days of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

Pre-order products means you are ordering a product that are currently not at our distribution centre in Cape Town.

We import from different countries around the globe including the Netherlands, Poland, Italy, India and Vietnam.

It may take up to 4 months to arrive, we will indicate the estimated date of arrival on each product page. For ordering early, we offer a free eco-friendly gift with your order.

Yes, we do.

You may order all the items sold on our online store at wholesale prices. We are also, able to source similar items for you.

Please contact us for more information: info@eco-lifestylre.co.za