We want you to be happy with your purchase. Eco Lifestyle is based on innovation. To us, that means quality meets affordability for our customers.
This ensures South African's have the pleasure of an innovative product which fully compliant with every applicable European environmental and safety regulation - which is the highest standard in the world. As all products are tested within a laboratory, to ensure extensive quality tests in accordance with EU legislation, meaning we offer the best of the best.
If you are not completely satisfied, let us know so we can ensure we do not make the same mistake again. This Policy forms part of the Eco Lifestyle Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
1.1 You must notify Eco Lifestyle of the return within 7 days of purchasing the goods via our contact page and send proof of images. Thereafter we cannot be held liable.
1.2 We will only process a return if you the goods arrived are damaged by transport. In which a credit or will be accepted. If there is no stock refunds will be accepted.
1.3 We do not offer returns if colour or design was not what was expected unless we made the mistake then you are entitled to change it.
1.4 We will not accept returned products that are not in their original packaging, if the product is damaged, unsealed or missing, or the products show signs of handling and/or re-packaging.
1.5 All our flat packed furniture comes with instructions please follow it avoid any unnecessary breakages we will not be liable for any breakages upon assembling.
1.6 Please note there are no returns given to products under the collections of free delivery. Reason being the stock is limited, bulky and it is very costly so we cannot replace it.
1.7 Replacements, refunds, or credits will only be effected once the goods in question have been returned to our warehouse and inspected.
2.1 In order for refunds to be valid it needs to apply with the above returns.
2.2 We will only process a refund if you notify us via our contact page or at email@example.com. We will then ask you to take photos of the damaged good and send it to us. Needs to be within 7 days.
2.3 If you received the goods damaged or defective we will replace the item if we have stock. Failing that, we will refund you for the damaged goods in full.
3.1 You are liable for returning the item at your cost of R90 if the item is returned, if the item is faulty/broken. Eco Lifestyle will be liable for that cost.
3.2 Replacements, refunds, or credits will only be effected once the goods in question have been returned to our warehouse and inspected.
3.3 Goods will only be accepted, and the relevant remedy offered if the item is still in its original packaging and has not been modified in any way.
3.4 If you received the goods damaged or defective we will replace the item if we have stock. Failing that, we will refund you for the damaged goods in full.
3.5 We will not refund if there is any evidence that the product has been used.
3.6 Depending on where you live, the time it may take for your exchanged product to reach you, may vary please expect 7 business days.
3.7 If you are shipping an item/items over R450, you should consider using a trackable shipping service or purchasing shipping insurance. Eco Lifestyle does not guarantee that we will receive your returned item.
4. Defective products
We will try our best to ensure that the products we deliver to you are of high quality, and in good working order and without defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. Please refer to our FAQs for examples.
The following will NOT be regarded as defects and will not entitle you to a return under this section:
4.1 Faults resulting from normal wear and tear.
4.2 Damage arising from negligence, user abuse or incorrect usage of the product.
4.3 Damage arising from electrical surges or sea air corrosion.
4.4 Damage arising from a failure to adequately care for the product.
4.5 Damage arising from unauthorised alterations to the product.
4.6 Where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you.
5. Standard Warranty
5.1 If you have received a product which turns out to be defective, please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 months after delivery/collection of the product.
5.2 You can do so by notifying us via our contact page.
5.3 Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference). If the repair/replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit/refund.
5.4 Where there is no extended supplier warranty period, unfortunately, we cannot facilitate returns that fall outside of the 6 month period. We will then ask you to take photos of the damaged good and send it to us.