We want you to be happy with your order. Eco Lifestyle is based on innovation. To us, that means quality meets affordability for our customers.
This ensures South African's have the pleasure of an innovative product which fully compliant with every applicable European environmental and safety regulation - which is the highest standard in the world. As all products are tested within a laboratory, to ensure extensive quality tests in accordance with EU legislation, meaning we offer the best of the best.
If you are not completely satisfied, let us know so we can ensure we do not make the same mistake again. This Policy forms part of the Eco Lifestyle Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
1.1 You must notify Eco Lifestyle of the return within 14 days of purchase by sending an explanation as to why you want to return via our contact page or email@example.com. Thereafter we cannot be held liable.
1.2 We offer hassle-free returns. If the item was not what you expected, you are able to return it for a fee of R120. Once we have done an inspection to ensure the returned product is in good condition we will then refund your original amount.
1.3 We will not accept returned products that are not in their original packaging, if the product is damaged, unsealed or missing, or the products show signs of handling and/or re-packaging.
1.4 All our flat packed furniture comes with instructions please follow it avoid any unnecessary breakages we will not be liable for any breakages upon assembling.
2.1 In order for refunds to be valid it needs to apply with the above returns.
2.2 We will only process a refund if you notify us via our contact page or at firstname.lastname@example.org. We will then ask you to take photos of the damaged item(s) and send it to us within 14 days of receiving your order.
2.3 If you received the goods damaged or defective we will replace the item if we have stock. Failing that, we will refund you for the damaged goods in full.
2.4 Please note products under 'pre-order status' can only be refunded up to 14 days of purchase. Please ensure you read descriptions carefully or contact us if unsure.
3.1 Replacements, refunds, or credits will only be effected once the goods in question have been returned to our warehouse and inspected.
3.2 Goods will be accepted if the item is still in its original packaging and has not been modified in any way.
3.3 We will not refund or replace if there is any evidence that the product has been used.
3.4 Depending on where you live, the time it may take for your exchanged product to be delivered to you, may take up to 7-10 business days.
4. Defective products
We will try our best to ensure that the products we deliver to you are of high quality, and in good working order and without defects.
What is a defect? A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. Please refer to our FAQs for examples.
The following will NOT be regarded as defects and will not entitle you to a return under this section:
4.1 Faults resulting from normal wear and tear.
4.2 Damage arising from negligence, user abuse or incorrect usage of the product.
4.3 Damage arising from electrical surges or sea air corrosion.
4.4 Damage arising from a failure to adequately care for the product.
4.5 Damage arising from unauthorized alterations to the product.
4.6 Where the specifications of a product, although accurately described on the website and generally fit for its intended purpose, do not suit you.
5. Standard Warranty
5.1 If you have received a product which turns out to be defective, please notify us as soon as possible after you become aware of the defect or poor quality. You can do so by notifying us via our contact page or email@example.com.
5.2 Where there is no extended supplier warranty period, unfortunately we cannot facilitate returns that fall outside of the 6 month period.