We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either replace it or credit your account, subject to the below terms. This Policy applies to products bought from Eco Lifestyle and Home itself.
Certain parts of this Policy do not apply to Deals, reconditioned products or used products, and this is indicated in the relevant sections below. We will not accept returned products that are not in their original packaging, if the product is damaged, unsealed or missing, or the products show signs of handling and/or re-packaging.
This Policy forms part of the Eco Lifestyle and Home Terms and Conditions, and so words defined in the Terms and Conditions have the same meaning in this Policy, unless the context indicates otherwise. Nothing in this Policy is intended to limit your statutory rights in any way.
1. Returns and Refunds
You must notify Eco Lifestyle and Home of the return within 7 days of
purchasing the goods.
1.2 We will only process a return and a refund if you notify us at firstname.lastname@example.org. We will then ask you to take photos of the damaged good and send it to us.
1.3 You are liable for returning the item at your cost if the item is returned due to you simply not wanting the item, if the item is faulty/broken Eco Lifestyle and Home will be liable for that cost.
1.4 Replacements, refunds, or credits will only be effected once the goods in question have been returned to our warehouse and inspected.
1.5 If you received the goods damaged or defective we will replace the item if we have stock. Failing that, we will refund you for the damaged goods in full.
1.6 Goods will only be accepted, and the relevant remedy offered if the item is still in its original packaging and has not been modified in any way.
1.7 We will not refund if there is any evidence that the product has been used.
1.8 Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
1.9 If you are shipping an item/items over R450, you should consider using a tractable shipping service or purchasing shipping insurance. Eco Lifestyle and Home does not guarantee that we will receive your returned item.
1.10 When a refund is granted due to you not wanting the good, the refund will not include shipping costs.
We will try our best to ensure that the products we deliver to you are of a high quality, and in good working order and without defects.
A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances. Please refer to our FAQs for some examples.
The following will be regarded as defects and will not entitle you to a return under this section:
2.1 Faults resulting from normal wear and tear.
2.2 Damage arising from negligence, user abuse or incorrect usage of the product.
2.3 Damage arising from electrical surges or sea air corrosion.
2.4 Damage arising from a failure to adequately care for the product.
2.5 Damage arising from unauthorized alterations to the product.
2.6 Where the specifications of a product, although accurately described on the Website and generally fit for its intended purpose, do not suit you.
3. Standard Warranty
If you have received a product which turns out to be defective or otherwise of poor quality (save for direct warranty products), please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event after delivery / collection of the product (except in the case of an extended supplier warranty, which is set out below).
You can do so by notifying us via email, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will at your choice repair / replace the product (if such repair is possible / we have the same product in stock to use as a replacement) or credit your account with the purchase price of the product (or refund you if that is your preference). If the repair / replacement takes longer than 21 days, we will get in touch with you to see if you would rather receive a credit / refund.